Part I: The dispute resolution panorama
1. Lawyers, lawyering and dispute resolution
2. The dispute resolution matrix
3. Shaping Australian dispute resolution
4. Values and goals in dispute resolution
5. Conflicts and disputes as lawyers' business
Part II: Dispute resolution systems
6. Processes without independent interveners
7. Facilitated dispute resolution processes
8. Advisory and evaluative dispute resolution processes
9. Determinative dispute resolution processes
10. Litigation
Part III: Dispute resolution praxis and potential
11. Practice and theory: the interface
12. Competence and ethics in dispute resolution
13. Dispute resolution, law and a positive professional identity.