Successful enquiry answering every time / Tim Buckley Owen.

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Publication details:

London : Facet, 2017.

Edition:

7th ed.

Record id:

87515

Added title:

Author:

Format:

Series:

Subject:

Reference services (Libraries) -- Great Britain.

Information services -- Great Britain -- Quality control.

Libraries -- Customer services -- Great Britain.

Libraries -- Customer services.

Reference services (Libraries)

Information retrieval.

Contents:

Introduction Why thinking skills matter

Eight essential thinking skills for successful enquiry answering

1. What do they really want?

2. Why remote enquiry handling is different

3. Getting started

4. Smarter searching

5. Help! Everything's gone wrong

6. Success! Now let's add some value

7. Don't just give me another reading list!

8. Choosing your toolkit.

Summary:

Note:

Previous ed.: 2012.

Includes bibliographical references and index.

Variant title:

ISBN:

9781783301935

ISSN:

Phys. description:

xiv, 186 p. ; 24 cm