Mediation : a psychological insight into conflict resolution / Freddie Strasser, Paul Randolph.

London : Continuum International Publishing Group, 2004.

25244

Mediation -- Psychological aspects.

Mediation therapy.

Dispute resolution (Law)

Part 1. Principles and theories of a psychological approach to mediation: 1. What is conflict?

2. Why psychological in mediation?

3. Communication skills

Part 2. Practical and legal aspects of mediation: 4. What is mediation?

5. Negotiate or mediate?

6. What actually happens at a 'legal' mediation?

7. Embarking upon mediation

Part 3. Mock mediation: case studies: Introduction to the case studies

8. Case study 1: the snail in the ginger beer

9. Case study 2: the misleading banker's reference

10. Case study 3: the collapsed reservoir

11. Case study 4: the misleading banker's reference

12. Case study 5: the defective flooring.

Includes bibliography and index.

0826475035

xviii, 202 p. ; ill.