Final report / Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

Canberra : Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, c2019.

88910

Finance, Personal -- Australia.

Banks and banking -- State supervision -- Australia.

Investment advisors -- Moral and ethical aspects -- Australia.

Financial services industry -- State supervision -- Australia.

Financial services industry -- Law and legislation -- Australia.

Banking law -- Australia.

Consumer protection -- Australia.

Investment advisors -- State supervision -- Australia.

Financial services industrty -- Moral and ethical aspects -- Australia.

Banks and banking -- Moral and ethical aspects -- Australia.

VOLUME 1

1: Introduction

1. This report

2. Recommendations

3. Recommendations by subject matter

4. Recommendations: answering the key questions

2: Banking

1. Direct lending under the NCCP Act .2. Intermediated home lending

3. Intermediated auto lending and associated issues

4. Access to banking services

5. Lending to small and medium enterprises

6. Enforceability of industry codes

7. Processing and administrative errors

3: Financial advice

1. History

2. Fees for no service

3. Inappropriate advice

4. Professional discipline

4: Superannuation

1. Some history

2. Trustees' obligations to members

3. Regulatory framework

5: Insurance

1. History

2. The life insurance industry

3. The general insurance industry

4. Issues and responses

5. Group life insurance

6: Culture, governance and remuneration

1. Remuneration

2. Culture

3. Governance

7: Regulators

1. History

2. ASIC's remit

3. Changing ASIC's enforcement culture

4. APRA's remit

5. Co-regulation by APRA and ASIC

6. Regulatory co-ordination and information sharing

7. Governance of the regulators

8. External oversight

9. A new oversight authority

8: Other importatant steps

1. Pending proposals

2. Legal assistance and financial counselling services

3. Simplification so that the law's intent is met. VOLUME 2: Case studies

Case studies: Superannuation

1. NULIS Nominees (Australia) Ltd

2. CBA superannuation funds

3. AMP

4. IOOF

5. ANZ branch selling program

6. Suncorp Portfolio Services Limited .7. QSuper

8. Hostplus

9. Board governance

10. Mergers

11. Trustee money management

12. Payments from third party managed investment

13. Fees for no service

14. MySuper and other retail groups

15. Regulatory responses

. Case studies: Insurance

1. ClearView

2. Freedom

3. CommInsure

4. TAL

5. REST

6. AMP

7. Allianz

8. IAG

9. Youi

10. AAI Ltd (AAMI'S Complete Replacement Cover policy)

11. AAI Ltd (Hunter Valley storm). VOLUME 3: Appendices

Appendix 1: Letters patent

Appendix 2: Hearing dates

Appendix 3: Public engagement

Appendix 4: The commission team

Appendix 5: Witnesses

Appendix 6: Submissions

Appendix 7: Background papers and research paper.

Banking Royal Commission final report

9781920838645

9781920838652

1 online resource (3 volume) : digital, PDF