Resolving conflict: a practical approach / Gregory Tillett and Brendan French.

South Melbourne, Vic. : Oxford University Press, 2006.

3rd edition

26318

Conflict management.

Problem solving.

Mediation.

1. Conflict and its resolution --2. Communication and conflict resolution --3. Investigation for dispute resolution --4. Dispute-resolving interviewing --5. Analysing conflict --6. Evaluation for dispute resolution --7. Planning and preparation for resolution --8. Collaborative processes --9. Facilitative processes --10. Determinative processes --11. The conflict-resolution process --12. Practical conflict-resolution skills --13. When things go wrong --14. Specific types and areas of conflict --15. Conflict resolution, the law, and ethics --16. Making conflict resolution work --17. An example of analysis and planning.

Includes bibliographical references and index.

0195517539

ix, 342 p.