Enhancing access to justice : the history of legal aid Queensland, 1979-2004 / K. T. Cohen.

Brisbane : Legal Aid, 2004.

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Legal services -- Queensland.

Legal aid -- Queensland -- History.

Introduction: The beginning of legal aid in Queensland

The legal assistance committee

The Australian legal aid office

The 1980's: a decade of expansion: The Queensland legal aid commission

The legal aid office (Queensland): testing the water

Innovation and expansion

Legal advice

A new administrative structure and other changes

Research, education and communications

Issues of funding and control

Assessing performance

Paralegals and grants of aid

A new scenario

The 1990's: towards economy, efficiency and effectiveness: A change of government and changes for legal aid

New headquarters and new appointments

The merger

Initiatives for expansion

Planning strategic management

Living with evaluations and reviews

A crisis of funding

The solution-oriented approach and total quality service

A new president, organisational changes and new programs

Client services and professionalism in planning

Applications for computer technology

The project approach

Access to services on the rise

The 1997 Commonwealth/state legal aid funding agreement

Specialists and partners in a changing environment: A regime of change

The preferred supplier

Community legal centres

Staff - the best resource

A strategic plan

New faces, new challenges

Access strategies

Patterns and trends

Acknowledgements.

Includes bibliography and index of names.

0958865256

vi, 133 p.