Part I: Dispute Resolution in Australia
1. Dispute Resolution, Lawyers and Lawyering
2. Understanding Conflict and Disputes
3. The Dispute Resolution (DR) Matrix
4. The Dispute Resolution (DR) Processes on the DR Matrix
5. Values and Goals in Dispute Resolution
6. A Short History of Dispute Resolution in Australia
Part II: Key Dispute Resolution Systems: Theory, Practice and Variations
7. Negotiation
8. Mediation
9. Conciliation
10. Expert Determination and Arbitration
11. Litigation
Part III: Dispute Resolution Praxis and Potential
12. Elements of Effective Dispute Resolution Practice
13. Competence and Ethics in Dispute Resolution
14. Dispute Resolution and a Positive Professional Identity.